📋 Legal
Terms of Service
Last updated: January 1, 2025
By accessing or using the Shri Annapurna website and placing orders, you agree to be bound by these Terms of Service. Please read them carefully before using our platform.
1. About Us
Shri Annapurna ("we", "us", "our") is an online store selling organic flours and hand-picked spices. Our registered business operates from India. You can contact us at info@shri-annapurna.com.
2. Eligibility
You must be at least 18 years of age to place orders on Shri Annapurna. By using our website, you represent and warrant that you meet this requirement and that all information you provide is accurate and current.
3. Products & Pricing
All products listed on our website are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.
Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice, but orders already confirmed will be fulfilled at the price shown at checkout.
4. Orders & Payment
When you place an order, you receive an order confirmation by email. This confirms that we have received your order — it does not guarantee acceptance.
We accept Cash on Delivery (COD) and online payments. For online payments, your card/UPI details are processed by our payment partner and are never stored on our servers.
We reserve the right to cancel any order for reasons including product unavailability, pricing errors, or suspected fraud. In such cases, a full refund will be issued.
5. Shipping & Delivery
We deliver across India. Estimated delivery times are 3–7 business days depending on your location. Free delivery is offered on orders above ₹500.
Delivery timelines are estimates and not guaranteed. We are not responsible for delays caused by courier partners, natural events, or circumstances beyond our control.
6. Returns & Refunds
We accept returns within 7 days of delivery if the product is:
• Damaged or defective upon arrival
• Incorrect item delivered
• Significantly different from description
To initiate a return, contact us at info@shri-annapurna.com with your order number and photos of the issue. Perishable goods (opened flour/spice packets) are not eligible for return for hygiene reasons.
Approved refunds are processed within 5–7 business days to the original payment method.
7. Coupons & Promotions
Discount coupons are valid for the period stated and may not be combined with other offers. We reserve the right to revoke coupons that are misused or shared fraudulently.
8. Intellectual Property
All content on this website — including logos, product images, text, and design — is the property of Shri Annapurna and protected by applicable Indian copyright laws. You may not reproduce, copy, or distribute any content without our written permission.
9. User Accounts
You are responsible for maintaining the confidentiality of your account credentials. You are liable for all activity that occurs under your account. Notify us immediately of any unauthorised use at info@shri-annapurna.com.
10. Limitation of Liability
Shri Annapurna shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the specific order in question.
11. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Delhi, India.
12. Changes to Terms
We may update these Terms at any time. Continued use of our website after changes constitutes acceptance of the revised Terms. We recommend checking this page periodically.
13. Contact Us
For questions about these Terms:
📧 Email: info@shri-annapurna.com
📞 Phone: +91 98765 43210
📍 Address: 123 Mill Road, Industrial Area, Delhi - 110001